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Are you a top notch customer service professional living in the NY area? If so, R & W Group has the perfect role for you! We are looking for someone to join the team of one of our favorite clients in their Manhattan and Westchester offices. We’re looking for a go-getter who is looking to join a great company with excellent growth opportunity!

Essential Functions:

  • Provide client support to tenants by answering questions and responding to all client and manager feedback.

  • Understands clients’ needs and business, identifies and resolves challenges, builds and maintains positive client relations through regular communications and support; Recognizes business relationship opportunities and seizes them.

  • Assist with and provide coverage for answering all inbound phone calls for clients, sales, and the organization and directing callers as appropriate. Take care of any client requests that come in by phone.

  • Assist in the daily operations and maintenance of the center.

  • Ensure that the community café, business center, and conference rooms are up to center operating standards.

  • Serve as backup to General Manager.

  • Manage the sales process (qualifying the opportunity – touring – proposal stage – follow up – negotiations – Agreement – closed deal).

  • Prepare service agreements accurately in SalesForce-based on client requirements.

  • Management of client onboarding process.

  • Maintain knowledge and expertise on products offered by the company.

  • Strategic understanding of the center annual budget, monthly P&L reports, and monthly targets.

  • Ensure client agreement(s) are properly added to the billing system.

  • Resolve client issues as needed.

  • Liaise with Building Management to rectify any problems.

  • Enhance brand awareness by attending local events through affiliations/networking groups.

  • Attend networking and marketing events.

  • Other duties as required/assigned.


  • High School Diploma or equivalent. A.A. or B.A. preferred.

  • Minimum four years of experience in a similar position within an office environment.

  • Experience in restaurant, hotel, retail or other hospitality settings highly desired.

  • Core Competencies/Skill Sets:

  • Professional and effective verbal and written communication skills.

  • Excellent relationship management skills at all levels.

  • Quick learner/self-starter who will steadfastly pushes for results.

  • Capacity to work in a fast-paced, often changing environment.

  • Displays confidence and pro-activity even when dealing with ambiguity.

  • Maintains professionalism, ethical core values and composure in all situations. Demonstrates conflict management skills with ability to read situations quickly and then react to produce desired result.

Please submit a resume at!

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