SENIOR APPLICATION ENGINEER!

Senior Application Engineer!

Are you a Senior Application Engineer? Do you enjoy working in a professional environment? If so, R&W Group has a great new opportunity! One of our favorite law firm clients is looking for a Senior Application Engineer in their DC or NY office. In this role, you would be responsible for researching, implementing, maintaining, updating, testing, and troubleshooting enterprise applications under the direction of the Senior Manager of Enterprise Systems. You would work with the appropriate business owner to ensure that the application works effectively and efficiently 24/7.

PRINCIPAL DUTIES AND RESPONSIBILITIES

Responsible for the design, development, enhancement, implementation, documentation, maintenance and support of designated COTS (“Commercial Off the Shelf”) business-facing application systems
For those application systems which are delivered through managed service or SAAS technology, you would be responsible for managing the impact of vendor updates on the firm users by thorough testing and documentation
Ensures technical documentation and deliverables are in accordance with department policies and procedures.
Develops and maintains a productive working relationship with business owners and vendors.
Share subject matter expertise, provide training and support to department training and support teams.
Assists with resolution of escalated incidents and participates in problem management activities.
Keeps abreast of applications and technology developments within the legal technology and other professional services industries, make recommendations to the Senior Manager, and assists with the long-term applications roadmap
Participates in or leads cross-functional team projects to implement new or updated technology.
Displays professionalism, quality service and a positive attitude.
Assumes additional responsibilities as assigned by the Senior Manager.

MINIMUM QUALIFICATIONS

Knowledge/Skills/Abilities:

Implementation and support experience with enterprise applications including accounting systems, record systems, document management systems, expense systems, human resources systems or similar enterprise applications.

JOB DESCRIPTION

Demonstrated expertise in implementation, operations and support for Windows-based applications systems such as accounting systems, record systems, document management systems, expense systems, human resources systems or other similar enterprise applications
Demonstrated ability to configure and troubleshoot Windows file servers, database servers, application servers and web servers.
Experience supporting a 24/7 production environment.
Working knowledge of server hardware, server storage and other infrastructure
Good judgment in identifying issues and recommending solutions to others.
Strong analytical, problem-solving, and conceptual skills.
Demonstrated ability to work effectively and independently in atmosphere of multiple projects, shifting priorities, and deadline pressure; must be able to define problems and create solutions.
Ability to work effectively with both users and technical staff in team-oriented environments.
Ability to work with vendors in a managed services or SAAS environment to ensure that the firm’s requirements are taken into account
Demonstrated ability to learn and apply new skills/techniques to respond to the firm’s needs.
Strong teamwork and interpersonal skills; ability to communicate and persuade at all management levels, both inside and outside the department, and thrive in a cross-functional environment.
Good oral and written communication skills and interpersonal skills including the ability to effectively communicate technical information to both technical and non-technical personnel.