COVID-19 Contact Tracing Force (Washington, DC)
R&W Group is partnering with the District of Columbia government to help staff openings for a COVID-19 Contact Tracing Force. These positions are temporary, but invaluable in terms of helping healthcare professionals and government officials understand the development of COVID-19 and how to support residents in limiting its spread.
What is "Contact Tracing"?
Contact tracing is the proactive monitoring of a virus and the way it spreads through a community, identifying those people infected by the virus (through phone and electronic communication, not in-person), and then contacting everyone with whom they've come in contact, encouraging them to self-isolate and take appropriate social distancing measures.
Used for decades, Contract Tracing is an effective measure in limiting the spread of infectious diseases. The underlying premise is simple: identify people who have contracted the disease, discover who they've recently encountered, and encourage those people to stay home until it is clear they are not sick.
All work would be completed remotely (telework from candidate's home).
An online client resource management (CRM) program will be utilized to connect with the contacts of anyone diagnosed with COVID-19. Contact Tracers will complete symptom checks, provide information related to established testing protocols, and share self-quarantine best practices.
Scripts, policies, and procedures provided by the hiring organization must be adhered to by Contact Tracers, in compliance with Department of Public Health onboarding.
Candidates must abide by policies regarding confidential and personal information.
High school diploma or equivalent.
Proficiency in reading, writing, and speaking English is required. Additional language skills are also desirable.
Effective communication and organizational skills
Exceptional customer service skills, with an ability to professionally engage with diverse groups of individuals during challenging times.
Ability to relate and express empathy towards all contacts, especially in the face of distressful news.
Discretely and responsibly handling confidential and otherwise sensitive information
Preference towards candidates with professional experience working with confidential information, especially in a medical, clinical, or other public health setting
A background in nursing and other clinical environments is strongly preferred
A proactive work ethic and positive, personable, and professional demeanor
Ability to think critically and use rational judgement
Technology requirements include:
Home computer with reliable internet connection is required.
Personal mobile device will be used to complete job duties.
Using a headset on calls is strongly encouraged.
Apply today with your resume via www.r-wgroup.com!